Privacy Policy

Last Updated: 23 October 2025

At Playtropolis, your privacy is our priority. We’re committed to protecting the personal information of our visitors, customers, and their families. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our play center or website.

1. Information We Collect

We may collect the following types of information:

• Personal Details: Name, email address, phone number, and billing information when booking play sessions, parties, or contacting us.

• Child Information: Limited details such as name and age for event planning or play zone allocation (we never collect sensitive data).

• Website Usage Data: Non-personal information such as browser type, pages visited, and IP address for website performance improvement.

2. How We Use Your Information

We use the information we collect to:

• Process bookings and event reservations

• Communicate updates, confirmations, and offers (with consent)

• Maintain a safe, secure environment for all guests

• Improve our website, services, and customer experience

We never sell or rent your personal information to third parties.

3. How We Protect Your Information

Your information is stored securely using modern encryption and data protection standards.
Access is restricted to authorized staff only, and we take every reasonable step to prevent unauthorized access, disclosure, or misuse.

4. Cookies and Tracking

Our website may use cookies to enhance user experience, analyze traffic, and remember preferences.
You can disable cookies in your browser settings, but some features may not function properly without them.

5. Sharing of Information

We only share information with trusted service providers who help us operate our business (e.g., booking systems, payment processors).
All partners are required to handle your data with the same level of care and confidentiality.

6. Your Rights

You have the right to:

• Access or update your personal information

• Request deletion of your data

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Children’s Privacy

We value the privacy of children.
We only collect minimal information necessary for play sessions or events — and always with parental or guardian consent.

8. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please reach out to us at:

📍 Playtropolis
8000 Hwy 27 #8, Woodbridge, ON L4H 0A8
📧 Email: info@playtropolis.ca
📞 Phone: 905 605 1333